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What is our "100% Satisfaction Guarantee" about ?

  • We measure the quality of each step of the shipping process upto the "Proof Of Delivery".

    (Pickup confirmation, origin sort, transit scan, destination sort and delivery)

 

  • We chase for you all exceptions in order to assign a resolution

    (e.g. Wrong Address we follow-up with an Address Correction)

 

  • We reclaim back where required

    (e.g. we claim back the freight where applicable and the value of the goods upto the insurance cover in case of partial or total loss).

 

  • We report all our actions in the tracking database on top of the carriers info

    (if we call the carrier for a second delivery request you see a "Second Pickup Request" exception).

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